Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

We’re Civica and we make software that helps deliver critical services for citizens all around the world. We're looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work.

Requirements

• Assessing and processing Housing Benefit & Council Tax Support claims
• Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
• Handling overpayments, refunds & payment arrangements
• Preparing cases for court or tribunal
• Responding to customer and stakeholder queries with clarity & confidence
• Ensuring compliance with legislation, policy & DWP guidance
• Identifying irregularities and escalating appropriately

Benefits

• 25 Days Annual Leave + bank holidays
• Days of Difference – Up to 3 extra days off for volunteering
• Pension Contributions – 5% employer match
• Income Protection – Up to 75% salary cover for long-term illness
• Life Assurance – 4x salary tax-free lump sum
• Critical Illness Cover – £25,000 lump sum (extendable to dependents)
• Private Medical Insurance – Fast access to private healthcare
• Health Cash Plan – Claim back physio, therapies & more
• Dental Insurance – Cover for routine & emergency care
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles
• Affinity Groups – Join employee-led communities
• Bounty Bonus – Refer a friend & get rewarded