Director of Customer Development

Director of Customer Development at Civitas Learning. Identify solutions for the Customer Development team's critical needs, lead high-impact projects, manage strategic accounts, and serve as a mentor and thought leader. The role is responsible for account growth and requires effective articulation of Civitas Learning's value. Collaborate internally to manage the customer experience, guide adoption, increase engagement, and maximize ROI through Civitas capabilities.

Requirements

• Master's degree or higher
• 12+ years of professional work experience at an institution of higher education or supporting colleges/universities in EdTech
• Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis
• Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives
• Ability to influence and mentor team members, serving as a leader among peers
• Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously

Benefits

• Competitive salary
• Full benefits (paid medical, dental, vision, 401k match)
• 100% remote work environment with the ability to work from anywhere
• Unlimited, flexible PTO
• Every other Friday off
• Monthly stipend for home office, professional development, or wellness expenses
• Generous parental leave policy
• Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment