Director of Customer Success

The Director of Customer Success will oversee the day-to-day operations and performance of the customer success team, organize customer events, and develop strong relationships with internal and external stakeholders to drive product adoption. Protecting people from harm is our mission and our passion.

Requirements

• Proficiency in understanding customers’ needs and manage client expectations
• Ability to problem solve and facilitate resolution of client issues
• Salesforce or other CRM platform experience
• Strong analytical acumen to detect patterns, interpret data, and identify areas of improvement
• Skill in communicating difficult/sensitive information tactfully
• Excellent interpersonal skills with the capability to effectively collaborate with internal and external stakeholders
• Exceptional time management skills and the ability to meet deadlines
• Ability to manage multiple projects simultaneously
• Organized and reliable: able to work independently with little direction when necessary
• Ability to operate in fast paced environment
• Ability to manage multiple projects simultaneously
• Willingness to travel 25% of the time

Benefits

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling