Director, Strategic Customer Success

Director, Strategic Customer Success: lead and grow relationships with top customers, ensuring customer success and driving retention and expansion. Thrive on building strategic partnerships and delivering measurable value. Lead cross-functional collaboration and advocate for customer voice to influence product and business strategy.

Requirements

• 8+ years of experience in Customer Success, Account Management, or a related field, with a focus on enterprise or strategic accounts
• 3+ years experience in managing Customer Success Teams focusing on enterprise or strategic accounts
• 3 years actively using Gainsight on a daily basis, including data entry, dashboard requirements and use, and 3 years working with Salesforce as the primary system of record
• Demonstrated success driving customer retention, renewals, and expansion (NRR/GRR ownership preferred)
• Strong executive presence with experience engaging VP and C-level stakeholders
• Strategic mindset with the ability to align customer goals to business outcomes and ROI
• Proven ability to identify risks early and develop effective mitigation plans
• Experience leading cross-functional initiatives and influencing without direct authority
• Data-driven approach to managing customer health, adoption, and success metrics
• Excellent English communication skills, both verbal and written

Benefits

• Competitive base salary
• Company-wide bonus program
• Generous and flexible time off
• Parental leave policies
• 100% paid Health benefits
• 401K with generous company match
• Rewards and incentives
• Commitment to community service
• Ongoing career development opportunities