Director, Strategic Customer Success: lead and grow relationships with top customers, ensuring customer success and driving retention and expansion. Thrive on building strategic partnerships and delivering measurable value. Lead cross-functional collaboration and advocate for customer voice to influence product and business strategy.
Requirements
- 8+ years of experience in Customer Success, Account Management, or a related field, with a focus on enterprise or strategic accounts
- 3+ years experience in managing Customer Success Teams focusing on enterprise or strategic accounts
- 3 years actively using Gainsight on a daily basis, including data entry, dashboard requirements and use, and 3 years working with Salesforce as the primary system of record
- Demonstrated success driving customer retention, renewals, and expansion (NRR/GRR ownership preferred)
- Strong executive presence with experience engaging VP and C-level stakeholders
- Strategic mindset with the ability to align customer goals to business outcomes and ROI
- Proven ability to identify risks early and develop effective mitigation plans
- Experience leading cross-functional initiatives and influencing without direct authority
- Data-driven approach to managing customer health, adoption, and success metrics
- Excellent English communication skills, both verbal and written
Benefits
- Competitive base salary
- Company-wide bonus program
- Generous and flexible time off
- Parental leave policies
- 100% paid Health benefits
- 401K with generous company match
- Rewards and incentives
- Commitment to community service
- Ongoing career development opportunities