Strategic Customer Success Manager

AlertMedia is seeking a Strategic Customer Success Manager to own and execute short-term and long-term success strategies for strategic accounts, drive adoption, retention, and expansion, and build strong relationships with customers. The ideal candidate will have 5+ years of experience in customer success management, 3+ years of experience supporting enterprise customers, and a proven track record of operating as a trusted advisor to senior leaders. The role is based in Austin, TX, and requires the candidate to have existing authorization to work in the U.S. without the need for sponsorship.

Requirements

• 5+ years of experience as a Customer Success Manager
• 3+ years of experience supporting Enterprise customers in a CSM role of $1M + ARR
• Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority
• Desire to work with demanding, multi-national customers
• Established CSM who is self-motivated and customer-focused
• Gainsight & Salesforce required
• Outstanding verbal and written communication skills
• Strong listening skills with the ability to work with a variety of customer profiles
• Strong executive presence with proven ability to influence decision-making at all levels
• Proven ability to work with all members of our team (sales, software development, and product management)

Benefits

• Competitive base salary
• Company-wide bonus program
• Generous and flexible time off
• Parental leave policies
• Health benefits
• 401K with generous company match
• Rewards and incentives
• Commitment to community service
• Ongoing career development opportunities