Strategic Customer Success Manager

We are excited to invite a Strategic Customer Success Manager to join our team! This role will involve building strong, long-lasting relationships with strategic customers, identifying growth opportunities, and navigating complex situations. The ideal candidate will be a proactive problem-solver with strong communication skills, a knack for identifying business value, and a passion for building trusted relationships.

Requirements

• 7+ years in Customer Success, Professional Services, Account Management, or related client-facing roles within SaaS or technology organizations
• Proven experience managing enterprise or strategic accounts with six-figure+ contract values
• Demonstrated ability to influence senior stakeholders and drive executive-level conversations

Benefits

• PTO leave
• Quarterly wellness days
• Employee Assistance Program (EAP)
• Healthcare benefits
• Bonus incentives
• 401(k) match
• Pet insurance
• FSA account