Strategic Customer Success Manager

As a Strategic Customer Success Manager, you'll own the full post-sale lifecycle for our largest and most complex strategic enterprise accounts, driving transformational outcomes for customers and shaping the frameworks others rely on. You'll report directly to the Director of Enterprise Customer Success and be a senior individual contributor whose influence will extend well beyond your own book of business.

Requirements

• 8+ years in Enterprise Customer Success or a similar post-sale role, with significant tenure in enterprise or named account SaaS environments
• Demonstrated track record of driving transformational customer outcomes and consistently exceeding commercial targets at the highest tier of enterprise accounts
• Deep experience managing C-suite relationships and navigating complex, multi-stakeholder organizations with authority and credibility

Benefits

• Health Benefits
• Retirement Planning
• Learning & Development
• Wellness Support
• Team Connection