Client Success Director

As a Client Success Director, you will lead designated strategic client accounts and own the overall client relationship across all Clario business units.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 5 years’ experience managing complex client accounts with responsibility for commercial and service delivery performance
• Minimum of 3 years’ experience in the life sciences industry; experience in clinical data or endpoint collection services preferred
• Strong ability to work independently and drive outcomes in a matrixed, global environment
• Proven ability to communicate and collaborate at all organizational levels, including executive leadership, Quality, Medical, R&D, and Operations
• Strong commercial acumen with a focus on client satisfaction and value realization
• Ability to manage change through clear communication and stakeholder alignment
• Strong strategic thinking and ability to develop and execute short‐ and long‐term account strategies
• Skilled in conflict management with a logical, diplomatic, and solutions‐oriented approach
• Excellent interpersonal and soft skills, including written and verbal communication, organization, adaptability, emotional intelligence, and relationship management

Benefits

• Competitive compensation
• Comprehensive health, dental, and vision coverage
• Retirement savings plan with company contribution
• Paid time off and company holidays