Head of Customer Experience

We're seeking a Head of Customer Experience to own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers. The ideal candidate will have 10+ years of Customer Service experience, health system experience required, and experience rolling out enterprise software products that require integration with or migration from legacy systems.

Requirements

• 10+ years of Customer Service experience
• Heath system experience required
• Experience rolling out enterprise software products that require integration with or migration from legacy systems
• Demonstrated success driving product onboarding and continuous adoption
• Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases
• Leadership experience in a SaaS business scaling through Series A/B to Series D+
• Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes

Benefits

• Incentive Stock Options proportionate to salary
• Fully remote work
• Unlimited PTO
• Top-tier health, vision, and dental benefits