Customer Success Manager, SMB
Heidi HealthToronto, Ontario, Canada
Posted February 10, 2026
Full Time
About the Company
Heidi is a healthtech startup building an AI Care Partner that works alongside clinicians to make healthcare more continuous and human.
Job Description
Heidi is a healthtech startup building an AI Care Partner that works alongside clinicians to make healthcare more continuous and human. The company is looking for a Customer Success Manager to own the full customer lifecycle, manage a high-volume book of business, and drive customer health scores, renewals, and retention.
Requirements
- 2-4 years of experience in a customer success role at a SaaS company
- Proven ability to own the full customer lifecycle
- Experience managing a high-volume book of business (75+ accounts)
- Data-driven approach to customer health monitoring and prioritisation
- Proven track record of meeting/exceeding renewal targets and managing contract negotiations
- Experience with scalable customer engagement strategies (1:many programmes, webinars, automated touchpoints)
- Strong organisational skills and ability to manage competing priorities
- Excellent communication skills
Benefits
- Healthcare, Dental, Vision benefit options
- 401k with 3% match
- Personal development budget of $500 per annum
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win