Enterprise Client Success Manager

ClassWallet, a leading financial technology company, is seeking an Enterprise Client Success Manager to join their team. The successful candidate will build trust with assigned clients, manage ongoing relationships, and contribute to the expansion of ClassWallet's Client Success program.

Requirements

• Serve as the single point of contact for inbound requests from assigned clients
• Advocate internally to manage contractual obligations & client expectations
• Maximize the value clients get from ClassWallet solutions
• Facilitate achievement of client's desired outcomes
• Drive product adoption and contract renewal
• Identify expansion and new business opportunities
• Build client retention and satisfaction through relationship management
• Rely on success metrics and data to determine action plans

Benefits

• Excellent salary
• Benefits commensurate with experience