Enterprise Client Success Manager (Remote in Arizona)

ClassWallet is seeking an Enterprise Client Success Manager to join their team. The successful candidate will build trust by independently developing and managing ongoing relationships with assigned clients and advocate internally to manage contractual obligations & client expectations.

Requirements

• Serve as the single point of contact for inbound requests from assigned clients.
• Advocate internally to manage contractual obligations & client expectations.
• Maximize the value clients get from ClassWallet solutions.
• Facilitate achievement of client’s desired outcomes.
• Drive product adoption and contract renewal.
• Identify expansion and new business opportunities.
• Build client retention and satisfaction through relationship management.
• Rely on success metrics and data to determine action plans.
• Work closely with clients and internal teams to ensure alignment with clients’ goals & objectives.
• Set and reset expectations internally and externally as necessary.