Account Manager

We are seeking an experienced Account Manager to join our team and take ownership of an established customer portfolio of approximately 200 accounts, focusing on customer retention, revenue growth, customer success, and payment adoption.

Requirements

• Proven experience in a target-driven Account Management or Customer Success role
• Experience managing a large portfolio of customer accounts
• Strong administrative, organisational and reporting skills
• Excellent time management and ability to manage competing priorities effectively
• Experience within SaaS, EPOS, retail technology or software environments
• Commercially aware with the ability to identify growth opportunities
• Confident presenting solutions and influencing customer decision making
• Strong interpersonal and communication skills with a customer-first approach
• Calm and professional under pressure
• Comfortable travelling regularly to customer sites across the UK
• Full UK Driving Licence required

Benefits

• 25 days annual leave plus your birthday off
• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension Scheme
• Employee wellbeing perks including Calm app subscription
• Retail discounts and Employee Assistance Programme
• Cycle to Work scheme
• Volunteering days
• Ongoing learning and development opportunities