Service Desk Lead

We're looking for a Service Desk Lead to manage a small support team and improve service desk operations at ThinkSmart Software, a growing SaaS business supporting children’s activity providers.

Requirements

• Experience in a Service Desk or IT Support environment
• Previous team leadership or supervisory experience
• Strong understanding of incident and problem management
• Comfortable analysing data and driving improvements
• Ideally experienced in a SaaS environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance