Service Desk Team Lead

We are seeking a highly motivated individual to join our team as a Service Desk Team Lead. This role involves leading and managing a team, providing support to clients, and overseeing the effective management of the ServiceNow ticketing system. The ideal candidate will have experience in team leadership, ServiceNow, and ITIL 4 Foundations certification.

Requirements

• Demonstrated Team Lead/Supervisor experience within a fast-paced ICT service delivery function
• Experience in the use of ServiceNow, especially with Incident, Request, Critical Incident, Change, and Problem management
• Certification in ITIL 4 Foundations
• Ability to understand current technologies from a support, training, and escalation perspective