Sales Team Manager

We're seeking a Sales Team Manager to drive performance, customer satisfaction, and compliance within our Advisor, Trainee Advisor and Case Manager functions. As a key part of our exciting growth phase, you'll play a crucial role in delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.

Requirements

• Lead and manage the Advisor, Trainee Advisor and Case Manager functions
• Deliver an exceptional customer journey
• Oversee the Sales and Case Manager departments
• Embed a \
• Customer First\
• culture
• Monitor call quality, customer file audits, and satisfaction metrics
• Conduct regular performance reviews
• Define and implement KPIs
• Foster strong collaborations with internal teams
• Maintain and strengthen partnerships with lenders
• Encourage and support technological improvements
• Ensure full compliance with regulatory requirements
• Promote a culture of \
• Treating Customers Fairly\
• Provide ongoing training and development for staff
• Undertake additional responsibilities as required by management

Benefits

• 25 paid holidays and a \
• duvet day\
• on your birthday
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan
• Equal Opportunities