Team Manager - Customer Solutions Team

Team Manager - Customer Solutions Team, Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs, Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes.

Requirements

• Proven experience managing or supervising sales or service teams, ideally in financial services or a contact centre environment.
• Strong understanding of sales performance management and customer service excellence.
• A motivational leader who thrives on developing people and creating a collaborative, results-driven environment.
• Hands-on experience in coaching, mentoring, and performance management.
• Commercial awareness with a focus on customer-centric results.
• Excellent organisational, communication, and decision-making skills.
• Adaptable mindset with the ability to thrive in a scale-up environment and embrace change.
• Knowledge of unsecured lending is a plus (but not essential).

Benefits

• 25 paid holidays and a "duvet day" on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan