Customer Service Team Leader
ZopaManchester, England, United Kingdom
Posted June 2, 2026
Full Time
About the Company
Zopa is a fintech company founded in 2005, specializing in peer-to-peer lending and offering a range of financial products including loans, credit cards, savings accounts, and bank services. With over £6 billion lent to half a million people across the UK, Zopa is committed to providing simple, fair, and honest financial solutions backed by cutting-edge technology. The company's dedication to customer feedback has led to innovations like Zopa Bank, offering FSCS-protected savings and enhanced control over finances.
Job Description
Join Zopa, a bank that listens to customers and empowers them to aim high. The Customer Service Team Leader will lead the day-to-day work of a team of agents, delivering high standards of service to customers and fostering a supportive environment.
Requirements
- Experience leading a team in a customer-focused operational environment
- Ability to get the best out of people, balancing support, care, and accountability
- Comfortable having difficult conversations and managing performance in a clear, fair, and constructive way
- Analytical and confident using data to understand performance, identify issues, and make decisions
- Highly organized, structured, and able to keep multiple priorities moving without letting things slip
- Strong attention to detail, personal responsibility, and awareness of risk, controls, and escalation
- Comfortable working with pace, ambiguity, and change
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
