Client Success Specialist

ClearSource is hiring a Customer Success Specialist to support an exciting new partnership with a US-based B2B startup serving the dental industry.

Requirements

• Minimum 2 years of experience in customer success, account management, merchant onboarding, implementation, or a similar client-facing role, ideally supporting US-based clients or customers.
• Bachelor's degree in business, Communications, Marketing, or a related field (or equivalent work experience).
• Excellent English communication skills, both written and verbal, with a clear, neutral accent suitable for US customer interactions.
• Strong phone and video-call presence; comfortable running live onboarding sessions and small-group trainings.
• Proven ability to manage multiple accounts and onboarding projects simultaneously without letting details slip.
• Tech-savvy and quick to learn new SaaS platforms; comfortable with CRMs, ticketing tools, video conferencing, and basic reporting.
• High level of empathy, patience, and professionalism, especially when working with non-technical users.
• Willingness and ability to work full-time US business hours (night shift in the Philippines).
• Willingness to transition from work-from-home to an onsite work arrangement
• Reliable home internet, a quiet work environment, and a backup power source during the WFH phase.

Benefits

• Competitive salary
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees