Enterprise Customer Success Manager - Specialty Contractors
ClearstoryUnited States
Posted May 27, 2026
100000 - 150000 USD
Full Time
About the Company
Clearstory makes the construction industry more efficient by using technology to better communicate project costs between companies.
Job Description
The Enterprise Customer Success Manager owns the post-sale experience for Clearstory's largest Specialty Contractor accounts, building trust with decision-makers and driving strong renewal and expansion outcomes.
Requirements
- Experience as a PM or PE at a commercial Specialty Contractor
- Experience with change order request processes
- Ability to demonstrate a strategic approach to problem solving
- Analytical instincts
- Strong relationship-building skills
- Excellent verbal and written communication
- High ownership and proactivity
- Collaboration skills
- Characteristics and experience: led internal initiatives involving executives and other stakeholders, involved in software deployments at a construction company, creative in approaches, demonstrated proactivity to drive tasks forward
Benefits
- Subsidized healthcare, vision, and dental
- Flexible remote work
- Continuous training in Customer Success methodology, automation best practices, and AI tooling
- Generous PTO plan
- 401k
- Early equity