Product Support Analyst

The Product Support Analyst plays a key role in ensuring the reliability and usability of internal products by investigating issues, supporting operational teams, and collaborating with engineering and product teams.

Requirements

• Triage and manage an incoming queue of product support requests and bug reports.
• Investigate and determine root causes of system issues and coordinate with engineering teams on resolutions.
• Support operations teams by serving as a subject matter expert on LP-related workflows and system functionality.
• Perform administrative and bulk data operations using internal tools and database queries.
• Write and run database queries to support troubleshooting, data validation, and operational requests.
• Collaborate with product owners and developers to communicate bugs, clarify requirements, and validate fixes.
• Act as a liaison between operations, product, and engineering teams to ensure clear communication and prioritization of issues.
• Identify patterns in support requests and investigate systemic issues to improve product stability and efficiency.
• Assist with testing and verification of bug fixes and product updates.
• Provide clear updates and documentation for stakeholders regarding issue status and resolutions.
• Contribute feedback and insights to inform product improvements and new functionality.

Benefits

• Business casual atmosphere in a flexible working environment
• Team-focused culture that promotes innovation and ownership
• Access cutting-edge investment reporting technology and expertise
• Defined and undefined career pathways, allowing you to grow your way
• Competitive medical, dental, vision, and life insurance benefits
• Maternity and paternity leave
• Personal Time Off and Volunteer Time Off to give back to the community
• RSUs, as well as an employee stock purchase plan and a 401 (k) with a match
• Work from anywhere 3 weeks out of the year
• Work from home Fridays