Assistant Branch Manager

Climb Credit Union is seeking a motivated and people-focused Assistant Branch Manager to support branch operations, coach frontline staff, and ensure members receive exceptional service every day.

Requirements

• Support the Branch Manager in daily branch operations, staffing, and service delivery.
• Lead by example through hands-on member service and problem resolution.
• Coach, train, and mentor Member Service Representatives to strengthen performance, confidence, and engagement.
• Serve as a technical and regulatory resource for complex member transactions and products.
• Participate in branch meetings and collaborate with senior leadership on initiatives and projects.
• Identify and facilitate relationship-based cross-sell opportunities that align with member needs.
• Ensure compliance with policies, procedures, and reporting requirements.
• Act as Branch Manager in their absence and assist with supervisory responsibilities.

Benefits

• 401K Employer match
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off)
• VTO (Volunteer Time Off)
• 11 Paid Holidays
• Employee Assistance plan
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events