IT Support Specialist

The IT Support Specialist delivers high quality customer service and technical support to all users across the organization, troubleshooting end user hardware, software, and systems, and maintaining accurate records of technology assets throughout their lifecycle.

Requirements

• Provide first-level technical support for end users by troubleshooting and resolving software, hardware, and connectivity issues across desktops, laptops, peripherals, and mobile devices.
• Maintain and regularly review user access lists for all approved applications to ensure appropriate access and compliance with security standards.
• Manage helpdesk tickets from intake through resolution using the ticketing system.
• Prioritize requests based on impact and urgency, meet service level expectations, and escalate issues to a higher-tier support when appropriate while maintaining clear documentation.
• Own IT asset management processes, including maintaining accurate hardware and software inventories, tracking asset lifecycle status, and performing the annual asset inventory.
• Ensure records are current and auditable.
• Manage end-user account administration, including creating, modifying, and disabling accounts, assigning application access, and ensuring permissions align with job roles and least-privilege principles.
• Participate in the IT on-call rotation and provide backup coverage for other IT functions as needed to support business continuity.

Benefits

• 401K Employer match
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off)
• VTO (Volunteer Time Off)
• 11 Paid Holidays
• Employee Assistance plan
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events throughout the year