Customer Support Specialist, EMEA

We are currently seeking a Customer Support Specialist, EMEA to join our Customer Success Team in Dublin. The team is hyper-focused on enabling our customers' success at every interaction point with Clio.

Requirements

• Handling a high volume of inbound requests by phone, chat, and email with an eye to making the customer experience as effortless as possible
• Advocating for the value Clio provides and become an expert in all of Clio's features and functionality
• Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams
• Confidently answering questions asked, providing advice, training solutions and proactively solving the customers next challenge to help them get the most out of working with Clio
• Adding to our knowledge base, consistently checking for quality, and coaching our users in the usage of self-serve resources
• Capturing feedback on the product for use by our Product team
• Contributing to personal and group projects to improve service delivery and processes across the department

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental coverage
• Hybrid work environment
• Flexible time off policy
• Pension contribution
• Clioversary recognition program