We are seeking a Retention & Subscription Specialist in Dublin to be a high-impact driver of customer loyalty and operational excellence. This hybrid role is for a strategic problem-solver who thrives at the intersection of customer advocacy and technical precision. You will empower our customers to find continued success with our platform while ensuring our subscription engine runs flawlessly. You are the ultimate advocate for the customer's long-term journey and a master of the technical details that make it possible.
Requirements
- 2+ Years of Customer-Facing Excellence: Proven track record in a Support, Sales, Retention, or
- Complexity Management: Experience providing high-tier customer service, including the ability to multi-task, problem-solve, and provide concise summaries of complex issue resolutions.
- A genuine curiosity about the intersection of Law, Tech, and AI, with a specific interest in leveraging technology to solve human problems.
- Strong analytical and critical data-analysis skills; you don’t just see numbers, you see the story they tell about customer behavior.
- Impeccable verbal and written communication skills, with a unique ability to convey complicated technical or billing concepts to non-technical audiences.
- Ability to learn quickly and adapt to a rapidly evolving tech stack and changing internal tools.
- Highly organized with an obsession for detail; you are committed to maintaining the integrity of our systems and processes.
- Confident, empathetic, and sensitive to the needs of both internal stakeholders (Finance, Sales) and external customers.
- Ability to work independently to hit targets while thriving as a collaborative member of a high-performing team.
- A sense of optimism, enthusiasm, and a genuine
- Bonus points if you have: Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester) Experience in the legal industry and/or knowledge of the justice system Experience with our current tech stack: Salesforce, Slack, Gong
Benefits
- Competitive, equitable salary with top-tier health benefits and dental coverage
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy
- Pension contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
