Customer Experience Partner
Cloud Counselage Pvt LtdMumbai, Maharashtra, India
Posted December 12, 2025
Full Time
About the Company
Cloud Counselage Pvt Ltd is a social‑enterprise focused on cloud computing and talent development. The company delivers cloud consulting, advisory, and SaaS/IaaS solutions while operating a global job board and education platform that connects students, fresh graduates, and early‑career professionals with industry opportunities. Leveraging a community of over 500 000 members and a Vision 2030 initiative that aims to grow a 100 million‑member professional network, Cloud Counselage bridges the gap between academia and industry through hands‑on training, internships, and industry‑aligned projects. Founded by leaders with experience in more than 120 countries, the firm combines technical expertise with a mission‑driven culture that has earned multiple awards and repeat recognition at Shak Tank India.
Job Description
The Customer Experience Partner is responsible for managing and enhancing the overall customer experience by providing personalized support, addressing inquiries, and implementing customer feedback to improve service offerings.
Requirements
- Bachelor's Degree in Business, Marketing, Communications, or a related field
- 2+ years of experience in customer service, customer experience, or a similar role
- Exceptional verbal and written communication skills, with a focus on empathy and customer-centric service
- Proficiency with CRM software (e.g., Zendesk, Salesforce) and data analysis tools
- Strong problem-solving abilities and a proactive approach to service
Benefits
- Competitive salary based on experience
- Opportunities for professional development and career growth
- A collaborative and dynamic work environment