Customer Success Lead
Cloud Counselage Pvt LtdBengaluru, Karnataka, India
Posted December 12, 2025
Full Time
About the Company
Cloud Counselage Pvt Ltd is a social‑enterprise focused on cloud computing and talent development. The company delivers cloud consulting, advisory, and SaaS/IaaS solutions while operating a global job board and education platform that connects students, fresh graduates, and early‑career professionals with industry opportunities. Leveraging a community of over 500 000 members and a Vision 2030 initiative that aims to grow a 100 million‑member professional network, Cloud Counselage bridges the gap between academia and industry through hands‑on training, internships, and industry‑aligned projects. Founded by leaders with experience in more than 120 countries, the firm combines technical expertise with a mission‑driven culture that has earned multiple awards and repeat recognition at Shak Tank India.
Job Description
Customer Success Lead responsible for customer support and operational activities, with managerial experience and understanding of the product, company, and space.
Requirements
- 1-3 years of experience in customer support in a startup environment
- Experience in handling support across chat, social media, email, and phone
- Managerial experience
- Experience in managing and handling financial operations of the company
- Familiarity with CRM tools and systems
Benefits
- Flexible work hours
- Remote work options at times
- Compensation based on competency and potential
- Learning & Development opportunity
- Recognition and experience of working on a platform with exponential user growth curve