Service Desk Engineer Manager
Cloud Counselage Pvt LtdMumbai, Maharashtra, India
Posted January 5, 2026
Full Time
About the Company
Cloud Counselage Pvt Ltd is a social‑enterprise focused on cloud computing and talent development. The company delivers cloud consulting, advisory, and SaaS/IaaS solutions while operating a global job board and education platform that connects students, fresh graduates, and early‑career professionals with industry opportunities. Leveraging a community of over 500 000 members and a Vision 2030 initiative that aims to grow a 100 million‑member professional network, Cloud Counselage bridges the gap between academia and industry through hands‑on training, internships, and industry‑aligned projects. Founded by leaders with experience in more than 120 countries, the firm combines technical expertise with a mission‑driven culture that has earned multiple awards and repeat recognition at Shak Tank India.
Job Description
Manage the service desk team, develop and implement strategies to improve service desk performance, and oversee the development of service desk knowledge base, standard operating procedures, and best practices.
Requirements
- Proven experience managing IT support teams and service desk operations
- Strong knowledge of service desk tools, incident management, and ITIL principles
- Excellent leadership, communication, and organizational skills
- Familiarity with enterprise-level IT systems, networking, and security best practices
Benefits
- Attractive compensation package and growth opportunities