Customer Success Manager
CloudflareAustin, Texas, United States
Posted January 21, 2026
Full Time
About the Company
Cloudflare is a highly ambitious, large-scale technology company with a soul that helps build a better Internet by protecting and accelerating any Internet application online.
Job Description
We are looking for a Customer Success Manager to ensure the success of Cloudflare's customers and manage all of their post-sale experiences. This role involves maintaining a deep understanding of Cloudflare's solutions, presenting to customers about relevant features and functionality, and driving retention and growth of the customer base.
Requirements
- 3+ years of experience in a Customer Success/Account Management role
- Understanding of SAAS / SASE / Cloud Applications landscape
- Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus
- Experience in cloud security and/or performance industries preferred
- Experience with project management, account portfolio planning, Cloud implementation and prioritization
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave