Customer Success Manager

Cloudflare is seeking a Customer Success Manager to ensure the success of its customers and manage all post-sale experiences. The role requires strong relationship-building experience, product knowledge, project management, and organizational skills, as well as empathy to ensure customer satisfaction. The ideal candidate will have at least 3+ years of experience partnering with multinational customers driving digital and/or network transformation at scale and at pace.

Requirements

• Bachelor's degree and/or other professional qualification
• 3+ years of experience in a Customer Success/Account Management role
• Understanding of SAAS/SASE/Cloud Applications landscape
• Strong understanding of or willing to learn about computer networking and "how the internet works" with network security a plus
• Experience in cloud security and/or performance industries preferred
• Ability to prioritize, multi-task, and perform effectively under pressure
• Strong interpersonal communication skills (verbal, written, and video call) as well as organizational skills
• Track record of successful planning and execution of Executive Business Reviews
• Commercial acumen and awareness to drive successful outcomes

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave