Customer Success Manager
CloudflareAustin, Texas, United States
Posted January 21, 2026
Full Time
About the Company
Cloudflare is a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Job Description
At Cloudflare, we are on a mission to help build a better Internet. We are looking for a Customer Success Manager to ensure the success of Cloudflare's largest Territory Mid-Market customers and manage all of their post-sale experiences.
Requirements
- Bachelor's degree required
- 3+ years of experience in cloud security in a customer-facing role with a technical background preferred
- Strong understanding of computer networking, cloud security, and 'how the internet works.'
- Knowledge of application, server, and network security is highly desirable
- Strong relationship-building skills and experience working with high value enterprise-level customers
- Proficiency in project management and organizational skills, with a proven ability to prioritize and multitask in a dynamic environment
- Excellent interpersonal communication (both verbal and written) and presentation skills
- Ability to analyze data to identify trends and insights for customer engagement
- Familiarity with Gainsight is a plus
- Proven track record in planning and executing successful Business Reviews
Benefits
- Health & Welfare Benefits
- Financial Benefits
- Time Off
