Customer Success Manager, EMEA

Cloudflare is seeking a Customer Success Manager to ensure the success of Enterprise customers and manage post-sale experiences. The role requires strong relationship-building skills, product knowledge, and project management skills. The successful candidate will act as the primary point of contact for Cloudflare customers and advocate for customers internally while balancing business needs.

Requirements

• Strong communication skills in English (verbal and written)
• Bachelor degree required, Master degree is a plus
• 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management
• Strong understanding of computer networking, application and network security, and ‘how the internet works’
• Strong relationship-building skills and experience working with high value enterprise-level customers.
• Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure
• Excellent interpersonal communication and presentation skills.
• Experience with customer negotiations and handling difficult customer conversations
• High degree of empathy and a customer-centric mindset to ensure our customers’ success and satisfaction.

Benefits

• Health insurance
• Retirement plan
• Flexible working hours
• Professional development opportunities
• Paid time off
• Stock options