Manager, Technical Support

Cloudflare is seeking a Technical Support Manager to lead a team of engineers to deliver exceptional support experiences, meet and exceed KPIs, and ensure customers receive the highest level of service. The ideal candidate has 5+ years of experience in technical support or operations within a SaaS, PaaS, or cloud-based enterprise environment, and 3+ years of people management experience leading technical teams.

Requirements

• 5+ years of experience in technical support or operations within a SaaS, PaaS, or cloud-based enterprise environment
• 3+ years of people management experience leading technical teams of 5+ engineers across multiple locations
• Proven record of meeting or exceeding operational KPIs and driving continuous improvement
• Strong technical foundation with deep understanding of internet technologies, troubleshooting tools, and experience managing 24x7 global support operations
• Exceptional communication and stakeholder management skills; ability to translate technical issues into business impact

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Life insurance
• Dental insurance
• Vision insurance