Manager - Technical Support

Cloudflare is seeking a Technical Support Manager to lead a team of talented engineers and deliver exceptional support experiences to customers. The ideal candidate will have 10+ years of experience in technical support or operations and 3+ years of people management experience leading technical teams. The role requires a strong technical foundation, experience with Linux command line and scripting tools, and excellent communication and stakeholder management skills.

Requirements

• 10+ years of experience in technical support or operations
• 3+ years of people management experience leading technical teams of 5+ engineers
• Proven record of meeting or exceeding operational KPIs and driving continuous improvement
• Strong technical foundation with deep understanding of Internet technologies and troubleshooting tools
• Experience managing 24x7 global support operations and incident escalation frameworks

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Stock options
• Free meals