Manager, Technical Support
QualysPune, Maharashtra, India
Posted April 10, 2026
Full Time
About the Company
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com.
Job Description
The Technical Support Manager will lead a world-class Technical Support team, providing leadership, recruiting, and development of support staff, and guiding team metrics. They will also develop and implement technical support services, knowledge base content, and best practices.
Requirements
- Provide seamless 24x7 Follow-the-Sun support by coordinating with global counterparts.
- Responsible for People Management, including hiring, improving productivity, promoting employee morale, and managing attrition and training.
- Continually assess performance, develop improvement plans, and implement solutions to drive continuous improvement.
- Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
- Collaborate with our Product and Engineering teams to help resolve complex technical issues.
- Act as a liaison between Engineering, Customer Support and Sales on product and service issues affecting our customers.
- Effectively participates in the product release cycle to ensure that support readiness requirements are met for new products.
- Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts.
- Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
- Partner with Customer Success Management to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues.
- Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs
Benefits
- Paid time off
- Retirement plan
- Health insurance
