Director, Technical Support
QualysPune, Maharashtra, India
Posted April 10, 2026
Full Time
About the Company
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com.
Job Description
Lead global technical support teams, drive customer satisfaction, and support complex SaaS and cybersecurity environments. Establish clear priorities, accountability frameworks, and performance standards to ensure operational excellence and customer experience. Serve as primary escalation authority for critical incidents and security-related issues.
Requirements
- 5+ years of leadership experience managing technical support teams
- 6+ years of experience in enterprise technical support or customer-facing technical roles
- Bachelor's degree in Computer Science, Engineering, or related technical field required