Technical Support Engineer

We are seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills.

Requirements

• Resolve global customer and partner service requests in a highly secured environment.
• Collaborate with cross-functional teams for high customer satisfaction.
• Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
• Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.

Benefits

• 24/7 rotational shifts
• Competitive salary and benefits