Technical Support Engineer

Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Requirements

• 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position
• Active participation in web development communities
• Fundamental understanding of how the Internet works (OSI Model)
• Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance
• Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities
• Experienced with video encoding and streaming solutions, understanding the associated technical challenges
• Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages
• Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction

Benefits

• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance