Customer Success Associate

As a Customer Success Associate, you'll work with clients to ensure satisfaction and uncover growth opportunities. You'll build and maintain strong relationships, educate clients on nebulaONE features, and advocate for their feedback and concerns.

Requirements

• Serve as the primary point of contact for nebulaONE subscription clients
• Build and maintain strong, long-lasting client relationships
• Understand clients' business objectives and proactively address their needs
• Monitor client accounts to ensure subscription usage, renewal, and expansion
• Educate clients on nebulaONE features, updates, and best practices
• Address client enquiries, troubleshoot issues, and coordinate with technical teams
• Advocate for clients internally to ensure their feedback and concerns are addressed
• Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers
• Deliver regular account reviews and usage reports to clients
• Collect and relay client feedback to product and project teams
• Perform other duties as assigned