Customer Success Manager
SoproBrighton, England, United Kingdom
Posted February 23, 2026
Full Time
About the Company
Sopro provides digital marketing services to hundreds of businesses, with a focus on innovation and customer success.
Job Description
Sopro is seeking a Customer Success Manager to build relationships with clients, understand their needs, and drive success with the Sopro service. The role involves owning a portfolio of clients, planning communication, and analysing data to improve client satisfaction and account growth.
Requirements
- Experience of building trust and developing B2B client relationships
- Superb communication, interpersonal and teamworking skills
- Excellent influencing and relationship building skills
- Highly organised and able to self-manage workload
- Strong analytical ability to draw insights from data
- Creative problem solver with ability to anticipate customer needs
- Self-starter attitude with ability to work independently
Benefits
- Career progression plan
- Company profit sharing
- 25 Days Annual leave
- Health Cash Plan
- Tax-efficient salary sacrifice schemes
- Financial wellbeing platform
- Learning and Development
- Hybrid working
- Wellbeing package
