Customer Support Representative - Afternoon EMEA Hours
CloudtalkCapital City of Prague, Prague, Czechia
Posted October 16, 2025
3600000 - 4200000 CZK year
Full Time
About the Company
CloudTalk is a global SaaS company that provides a modern cloud communication platform used by 4,000+ sales & support teams.
Job Description
We're looking for a Customer Support Representative to join our team in Prague. You'll provide top-tier technical support via chat and email, investigate call flows and connectivity problems, and handle a high volume of conversations with accuracy and focus.
Requirements
- Provide top-tier technical support via chat and email
- Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
- Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
- Handle a high volume of conversations with accuracy and focus
- Document troubleshooting steps and contribute to our knowledge base
- Represent CloudTalk with empathy, clear communication, and ownership
Benefits
- Growth: 1-1 Coaching sessions with our resident communications advisor, Learning and Development Budget
- Flexibility: Unlimited Paid Time Off, Volunteering Days, MacBook for work
- Well-being: Recharge Fridays once per quarter, Multisport Card
- Connectedness: Referral bonuses, Virtual & physical team buildings, Company merchandise
