Provider Success Manager - Nashville, Tennessee

Counterpart Health is seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This is a results-driven user-facing role that will serve as an external product SME who drives overall customer success.

Requirements

• 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting
• Strong project management skills
• Ability to build collaborative relationships with clinicians and staff
• Knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements
• Proven ability to drive operational change and translate operational data into actionable performance metrics and scorecards

Benefits

• Competitive base salary
• Equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• Mental health resources
• Flexible time-off policy
• Remote-first culture
• Paid parental leave
• Employee Stock Purchase Plan (ESPP)
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews