Director Member Experience

The Director Member Experience is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention and satisfaction while aligning with the club's strategic plan. This role includes developing and executing the Member Experience strategic plan, member events, experiences, and programs that increase revenue and engagement across all areas of the club.

Requirements

• High school diploma or equivalent
• 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
• 3 years of experience in a leadership or management role

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs