Host

The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience. The role involves warmly greeting and seating members and guests, ensuring a seamless and positive start and finish to their visit, while upholding the 3-steps of service and maintaining a welcoming atmosphere.

Requirements

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Assist service staff as needed, adhering to the Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally
• Assist with member services representative duties as needed to support the team.

Benefits

• ClubLife, the Employee Experience, Company Benefits, and Our Culture