The Customer Service Coordinator is responsible for providing exceptional customer service by offering support and guidance on export and import shipments.
Requirements
- University degree and certification in transportation, an asset.
- Proven experience in a customer service role, ideally at least one year in the maritime, logistics, or transportation industry.
- Bilingualism is a must - Mastery of English and French, written and oral; skills in other languages are a plus.
- Excellent verbal and written communication skills, with the ability to transmit complex information clearly and concisely.
- Strong problem-solving and decision-making skills, with a customer-focused approach.
- Ability to manage multiple tasks and set priorities in a demanding environment, while maintaining a high level of accuracy and rigor.
- Proficiency in using Salesforce software and other relevant tools, an asset.
- Excellent relationship-building skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Flexibility to adapt to changing priorities and work collaboratively as part of a team.
- Strong organizational and time management skills, with the ability to respect deadlines and manage multiple customer requests simultaneously.