Coordinateur service à la clientele

The Customer Service Coordinator is responsible for providing exceptional customer service by offering support and guidance on export and import shipments.

Requirements

• University degree and certification in transportation, an asset.
• Proven experience in a customer service role, ideally at least one year in the maritime, logistics, or transportation industry.
• Bilingualism is a must - Mastery of English and French, written and oral; skills in other languages are a plus.
• Excellent verbal and written communication skills, with the ability to transmit complex information clearly and concisely.
• Strong problem-solving and decision-making skills, with a customer-focused approach.
• Ability to manage multiple tasks and set priorities in a demanding environment, while maintaining a high level of accuracy and rigor.
• Proficiency in using Salesforce software and other relevant tools, an asset.
• Excellent relationship-building skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Flexibility to adapt to changing priorities and work collaboratively as part of a team.
• Strong organizational and time management skills, with the ability to respect deadlines and manage multiple customer requests simultaneously.