Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.
Requirements
- Address customer inquiries
- Provide information and resolve issues efficiently
- Ensure all customer queries are responded to within agreed SLA & quality
- Assist customers with documentation
- Provide proactive shipment status updates to customers
- Coordinate with internal teams for resolution and follow-ups
- Promote digital platforms and educate customers on digital tools
- Identify opportunities for upselling basic value-added services
- Contact customers and manage/coordinate system modifications when needed
Benefits
- Employee relocation not specified
- 401k Matching not specified
- Retirement Plan not specified
- Visa Sponsorship not specified
- Four Day Work Week not specified
- Generous Parental Leave not specified
- Tuition Reimbursement not specified
- Relocation Assistance not specified