Customer Service Coordinator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

Requirements

• Address customer inquiries
• Provide information and resolve issues efficiently
• Ensure all customer queries are responded to within agreed SLA & quality
• Assist customers with documentation
• Provide proactive shipment status updates to customers
• Coordinate with internal teams for resolution and follow-ups
• Promote digital platforms and educate customers on digital tools
• Identify opportunities for upselling basic value-added services
• Contact customers and manage/coordinate system modifications when needed

Benefits

• Employee relocation not specified
• 401k Matching not specified
• Retirement Plan not specified
• Visa Sponsorship not specified
• Four Day Work Week not specified
• Generous Parental Leave not specified
• Tuition Reimbursement not specified
• Relocation Assistance not specified