Sr. Collections Specialist
CMA CGM GroupNorfolk, Virginia, United States
Posted May 4, 2026
62000 - 69000 USD
Full Time
About the Company
The CMA CGM Group is a global leader in sea, land, and air logistics solutions, offering container shipping, transport, and intermodal services. With a fleet of over 650 vessels and operations in 177 countries, the company serves more than 420 ports across five continents. Committed to energy transition and humanitarian aid, CMA CGM aims for Net Zero Carbon by 2050 and supports education initiatives worldwide.
Job Description
The Senior Collections Specialist is responsible for managing a portfolio of complex accounts receivable and driving the resolution of outstanding balances through strategic, analytical, and customer-focused collection practices.
Requirements
- Manage a portfolio of customer accounts
- Develop and execute strategic collection plans
- Conduct proactive and targeted collection campaigns
- Analyze account status, payment trends, and dispute history
- Lead the resolution of short payments and discrepancies
- Drive closure of all reviewed and rejected disputes
- Act as a central liaison across departments
- Prepare, analyze, and present account and portfolio-level reporting
- Manage customer account reconciliations
- Identify process improvement opportunities
- Support special projects and ad hoc analyses
Benefits
- Comprehensive benefits
- Health insurance
- Retirement plans
- Tuition repayment
- Paid time off
