Product Support Analyst

Founded in 1974, CMiC delivers comprehensive enterprise and field operations solutions for construction and capital projects companies. CMiC seeks enthusiastic Product Support Analysts to act as the first point of contact for customer inquiries and issues.

Requirements

• College/University Degree
• Excellent communication skills, both verbal & written
• Exceptional analytical and problem-solving skills
• A passion for exploring new software, ability to grasp new concepts and learn quickly
• Extremely detail oriented with the ability to manage and prioritize workflow
• Previous technical support experience or customer service experience
• Able to operate in a fast-paced environment
• Team-player, strong work ethic and a positive attitude
• Proficiency in spoken and written French

Benefits

• Competitive benefits Package (including Health & Dental benefits)
• Paid vacation and personal days
• Townhall meetings where all employees are encouraged to participate in open discussions
• Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
• Outdoor lunch space, including picnic tables
• An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
• Health and Wellness focus including virtual yoga classes and wellness webinars
• RRSP Matching Program after 2 years of employment
• Experience in a rapidly growing, socially responsible corporation