Workforce Management Senior Consultant

We're seeking an experienced Workforce Management (WFM) Senior Consultant to lead forecasting, staffing strategy, analytics, and operational performance initiatives across a multi skilled service environment.

Requirements

• 5+ years of Workforce Management experience in service delivery, insurance operations
• Strong expertise in forecasting, capacity planning, staffing modeling, and WFM technology
• Exceptional analytical skills with the ability to interpret large data sets and build compelling data stories
• Proficiency with tools such as Excel, Power BI/Tableau, WFM platforms
• Demonstrated experience leading projects, influencing cross-functional teams, and delivering measurable outcomes
• Strong communication skills with the ability to present confidently to senior leaders

Benefits

• Comprehensive and competitive benefits package
• Reasonable accommodations to qualified individuals with disabilities
• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance