ESSA Bank, Contact Center Agent
CNB Financial CorpPennsylvania, United States
Posted May 15, 2026
Full Time
About the Company
ESSA Bank is a financial institution that provides a range of banking services to its clients.
Job Description
A Contact Center Agent is responsible for providing exceptional customer service for CNB’s Family of Banks and support to clients through calls, live chats, and text messages.
Requirements
- Provide prompt and courteous assistance to clients
- Accurately assist clients with various transactions and account inquiries
- Diagnose and provide support in solving technical problems
- Ensure each interaction is positive and personalized
- Monitor and maintain performance metrics
- Adhere to all bank policies and procedures
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs